Cancellation:

The appointments can be cancelled without charge within 24 hours.

Post 24 hours, $20 cancellation fee will be charged.

Any service can be cancelled before 3 hours of the scheduled service start time. If you fail to do so, $100 will be charged as cancellation fee.

Rescheduling:

The appointments can be rescheduled free of cost, 3 hours prior to the appointment time.

Any reschedule, within 3 hours to appointment time will be charged with $20 as rescheduling fee.

For cancellation or rescheduling of an appointment, call support at 1-800-978-0818.

Cancellation of a service and request to refund:

Any service can be cancelled within 30 days.

There will be a nominal service cancellation charge of $20.

Any replacement or return request for a product or an installed spare part will be reviewed and processed in 2 business days.

For uninstalling any part, a prior appointment should be booked with our expert. Service cancellation will be carried out only if our experts uninstall the parts.

Any refund processed from our end can take up to 4-5 business days to reflect back into your account or debit/credit card. Refunds initiated through cheques can take up to 10-12 business days.